Ready to connect

Get in touch with Primcast

Q: What's the fastest way to get support?

Use our live chat for immediate assistance. Our team typically responds within 60 seconds and can resolve most issues in real-time.

Q: How quickly do you respond to emails?

Most emails are answered within 1 hour. Complex technical inquiries may take up to 4 hours for a comprehensive response.

Q: Can I schedule a consultation call?

Absolutely! Contact our sales team to schedule a dedicated consultation about your infrastructure needs.

Q: Do you have emergency support?

Yes, our technical support team is available 24/7/365 for critical issues. Call our support line for immediate assistance.

Our team is available 24/7 to answer your questions about bare metal servers, dedicated infrastructure, and custom deployments. Choose your preferred contact method below.

Contact by department

5 minutes instant deployments 24/7 technical support Expert sales consultations

Sales Department

Bare metal servers & custom deployments - Available 24/7

Phone +1-646-201-4076 Email sales@primcast.com

Technical Support

Expert assistance for technical issues 24/7

Phone +1-646-213-0346 Email support@primcast.com

Get the support you need

Choose your preferred way to connect with our infrastructure experts.

● Available now

Live chat

Get instant answers to your infrastructure questions with live, real-time assistance.

< 1 min response 24/7 available

Always available

Phone support

Connect directly with our infrastructure specialists. Available 24/7 for pricing inquiries, server configurations, and deployment planning.

< 60 min reply

Email

Comprehensive support for detailed technical inquiries. Best for multi-server planning, custom infrastructure needs, and complex deployment scenarios.

Specialized teams ready to help

Connect with the right department for your infrastructure needs.

Sales

Enterprise bare metal solutions tailored to your needs. Our specialists configure high-performance infrastructure for demanding workloads.

Phone

+1-646-201-4076

sales@primcast.com

Technical support

24/7 expert support for infrastructure management, performance optimization, and technical troubleshooting. We're here when you need us.

Phone

+1-646-213-0346

support@primcast.com

Abuse & compliance

Report network abuse, policy violations, or security concerns. All reports are investigated and addressed within 24 hours.

Phone

+1-718-873-9104

abuse@primcast.com

Where to find us

Visit our offices across the United States and Europe.

United States

Address

34-18 Northern Blvd, Suite 408
Long Island City, NY 11101

Phone

+1-718-873-9104

Romania

Address

Bulevardul Dimitrie Pompeiu, Nr. 8
Cladirea Feper
Bucuresti, Romania, 020335

Phone

+40-336-810-621

Frequently asked questions

Quick answers to common inquiries.

What's the fastest way to get support?

Use our live chat for immediate assistance. Our team typically responds within 60 seconds and can resolve most issues in real-time.

How quickly do you respond to emails?

Most emails are answered within 1 hour. Complex technical inquiries may take up to 4 hours for a comprehensive response.

Can I schedule a consultation call?

Absolutely! Contact our sales team to schedule a dedicated consultation about your infrastructure needs.

Do you have emergency support?

Yes, our technical support team is available 24/7/365 for critical issues. Call our support line for immediate assistance.